At LumiNest BD, we want our customers to have a smooth and satisfactory shopping experience. If you receive a damaged, defective, incorrect, or significantly different product from what you ordered, you may request a return or replacement according to the conditions below.
A product may be eligible for return or replacement if:
Products must be returned in their original condition, packaging, accessories, manuals, and other included items, where applicable.
Customers should contact LumiNest BD within 48 hours of receiving the product if there is any issue with the order.
To request a return or replacement, please provide:
Our team may review the provided information before approving a return or replacement.
Returns due to personal preference, change of mind, incorrect product selection, or simply not liking the product may not be accepted.
However, exceptions may be considered at the discretion of LumiNest BD and may be subject to applicable delivery or return charges.
Certain products may not be eligible for return due to hygiene, safety, personal-use, or product-specific reasons.
Products that have been used, damaged after delivery, modified, or returned without their original packaging may also be refused.
If your package appears damaged when delivered, please take photos or videos before opening the package whenever possible.
If the product is damaged or defective, contact us within 48 hours so that we can review the issue and provide the appropriate solution.
If a return is approved due to a defective, damaged, or incorrect product, LumiNest BD may provide a replacement product, subject to product availability.
If the same product is unavailable, we may offer an alternative solution or refund where applicable.
If a refund is approved, the refund amount and method will depend on the circumstances of the return and the original payment method.
Refund processing time may vary depending on the payment provider or financial institution.
Any applicable delivery, return, or service charges may be deducted from the refundable amount where applicable.
If the return is caused by a mistake on our part, such as sending an incorrect or defective product, LumiNest BD may cover the applicable return delivery cost.
For other approved returns, the customer may be responsible for return delivery charges.
Please do not send any product back without contacting us and receiving confirmation from our support team. Unauthorized returns may not be accepted.
LumiNest BD reserves the right to inspect returned products and make the final decision regarding return, replacement, or refund eligibility based on the condition of the product and the circumstances of the request.
For return or refund assistance, please contact us:
LumiNest BD
Phone: +8801621 219290
Email: support@luminestbd.com
Website: luminestbd.com
Last Updated: August 2026
